SHIPPING

Once orders are placed, they are not able to be edited, added to or cancelled.

If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days (Monday – Fridays).

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond kromemakeup reasonable control. Online orders are processed and shipped from Ingleburn Nsw

DISPATCH TIMES

We endeavour to process and dispatch all online orders within 1-3 business days from the order being placed, unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.

Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays, dispatch times may be longer.
 
TRACKING

You will receive an email with your tracking information once your order has been processed.

You can track the progress of your order through to shipment under ‘My Orders’ in the My Account section or by entering your order or tracking number here.

If you are unable to locate your tracking number, or if you have any questions about your shipped order please email us on kromemakeup@gmail.com Monday to Sunday 9am - 10pm AEST

AUTHORITY TO LEAVE (ATL)?

To minimise the transmissible spread of COVID-19 our delivery partners are aiming to provide an entirely contactless delivery, and so signatures will not be required when delivering your order. All orders will be shipped with Authority To Leave (ATL). ATL deliveries authorise the delivery driver to leave your parcel in a safe location at the delivery address. Alternatively, you can opt to have your order delivered to a P.O Box or secure Australia Post Parcel Locker.

What is deemed a safe place?

‘Safe places’ are considered a secure location at your delivery address where your order is hidden from plain view. A safe place can differ between properties dependent on Courier accessibility. Generally, orders left without a signature may be left behind bins, in power boxes, at your back door or porch area and/or near letterbox